return

Refunds are usually accepted within 30 days from the date of package delivery.

After receiving the package, if you have any questions, please contact our support team immediately, including but not limited to the following reasons:

Did not receive the package properly

Yes, if you have not received the package after the normal shipping date, we guarantee a refund or resend your order, unless the customer is responsible for the shipping failure, such as providing an incorrect shipping address or being unable to complete customs clearance due to customer reasons.

Attention: If the following problems occur:

Extreme weather, post office delays, customs clearance, local protests, etc. In this situation, we cannot guarantee timely delivery, but we will do our best to support you. Thank you.

I have lost some items in my shipment

Firstly, check if you have received all the boxes related to the order. Then completely empty each box received, sometimes small parts may get stuck in gaps or packaging materials. If you still cannot find your item, please send an email to customer service immediately. Include descriptions of missing quantities and pictures of the entire package of goods. We will forward them to our warehouse for inspection of monitoring records and packaging image records.

Steps:

1. Send an email to the support team for authorization.

We will check and verify these issues.

3. Provide solutions to customers based on specific circumstances.

return

By returning the product to the store, the customer proves that the product was purchased from the store and has not been replaced in whole or in part by other suppliers, distributors, or other sources of such products. Returns should be in their original packaging and unused (except for defects). ESD or moisture sensitive products should not be turned on unless under controlled conditions.

General rules:

Returns are usually accepted within 365 days from the date of package delivery.

When customers request a return due to 'non original/counterfeit/quality issues', a valid quality report issued by a third-party authoritative organization recognized by our company must be provided for the return or exchange.

If the reason for the return is due to the customer's fault (such as mistakenly purchasing parts, etc.), the customer shall pay any customs and other fees.

The return shipping fee must be prepaid; We do not accept goods with cash on delivery.